Not the best customer service and now are charging me NOT to see banner ads?
I've been with Earthlink (first Mindspring) since 1995 or 1996. I know it was before the Atlanta Olympics. When we moved into the current house I upgraded to DSL for $50/month.
Last month I contacted them to see if I could get the faster DSL that AT&T was pestering me about (I know Earthlink leases the DSL line from Bellsouth/AT&T). They upgraded me and even told me it was a lower price.
After several hours of troubleshooting my DSL and internal network after the 'no interruption update', I finally got things working.
Then they billed me the old price. I got on a chat with a guy in India, who resolved the charge 'next month'. Well, next month is here and the price is still wrong.
Then I find out that for $1 a month they will turn off the banner ads in the webmail client. How nice of them. Show me crap not related to what I am interested in, slow down the UI because the ad servers are slow, then charge me to make it go away? And I pay them $50/month.
I had been hesitant to get rid of them because I've had the email addresses for so long, but I just found out they have a $5/month email only account. So I'm looking at getting a cable modem now and pay the $5 for access to my accounts.